Frequently Asked Questions
Everything you need to know about your OXYENERGY experience.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days. You will receive a tracking link as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start your process and receive a prepaid shipping label.
How do I find the right size?
Each product page features a detailed 'Size Guide' button with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or checking the product description for fit notes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Are OXYENERGY products sustainably made?
We are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we partner exclusively with factories that guarantee fair wages and safe working conditions.
Can I change or cancel my order?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.